Hong Kong police have thanked a dispensary chain for its “understanding and cooperation” after the firm publicly accused officers of mistakenly raiding its Tsim Sha Tsui branch during a citywide anti-triad operation and disturbing its customers.

On Thursday, the force responded to a public statement by Lung Fung Pharmaceutical Group issued a day earlier, which said police entered its Canton Road branch at 4pm on Tuesday to conduct an investigation, even though the search warrant listed a different address and shop name.

The company said police had initially asked the store to close temporarily, but once officers realised they had entered the wrong shop, they left without issuing a formal apology.

The company described the incident as “regrettable,” noting that customers had been subjected to “unnecessary disturbance and impact.” It plans to file an official complaint to authorities and reserves all legal rights regarding reputational and operational damage.

In remarks on Thursday, police – without naming the dispensary – said they were aware of concerns raised by the business affected by the operation.

“Police express their gratitude for the understanding and cooperation of the merchant and public,” it said.